Cancellation and Lateness Policy:
At Azana Salon and Spa, we aim to provide unparalleled service, so please be on time to enjoy the full length of your service. In an effort to respect everyone’s time and busy schedules, including clients with appointments scheduled after yours, late arrivals can use their remaining time to enjoy their service or reschedule for another day. However, a reschedule for a late arrival is treated as a no-show and the cost of the service still applies and must be paid. Please try to avoid stress in your life and allow ample time to arrive and relax.
In addition, Azana Salon and Spa also requires a minimum of 24 hours when cancelling an appointment(s), so that we may have ample time to offer that appointment(s) to another client. Cancellations made less than 24 hours in advance will result in a fee equal to 50% of the full charge of the scheduled service(s). Azana Salon and Spa DOES NOT accept cancellations through email, Facebook or text. If the credit card on file declines, you will receive an invoice via email that must be paid within 48 hours. Lastly, if the cancellation is made within 2 hours of the scheduled service(s), it is considered a no-show (please see fees associated with no-shows below). NO EXCEPTIONS.
NO SHOW POLICY-A NO SHOW is defined as a missed appointment (no call/no show), an attempt to cancel an appointment within 4 hours of the scheduled service time or arriving more than 15 minutes after your scheduled time. A NO SHOW will result in a fee equal to the full charge of the scheduled service(s). Your credit card on file will be charged a fee equal to the cost of the service(s) scheduled that day. If the credit card on file declines, you will receive an invoice via email that must be paid within 48 hours. NO other bookings at Azana Salon and Spa will be allowed until the fee is paid.
In addition, if an appointment(s) is missed and payment is not made, all on-line appointment booking privileges will also be suspended. All appointments are confirmed via-email and/or text message.