FAQs

HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT?

Demand for salon and spa services is high, especially on weekends and holidays. We recommend appointments be made several weeks in advance to ensure service time and availability  according to your schedule.

HOW EARLY SHOULD I ARRIVE TO MY APPOINTMENT?

Please plan to arrive 5-10 minutes early for salon services to help yourself to refreshments in our waiting area and/or browse our retail area for your favorite products.  If you are scheduled for spa services, please plan to arrive at least 15 minutes early to change into a robe and sandals and to relax in our relaxation room.

MEN’S AND WOMEN’S LOCKER ROOMS

Men’s and Women’s Locker Rooms are equipped with programmable locks, robes, sandals, showers and many other amenities for your comfort.

WHAT SHOULD I WEAR TO MY SPA SERVICE?

For ease of our 5 Star Services, we recommend removing undergarments as you will be covered at all times.  However, if you would be more relaxed, you may wear underwear or a bathing suit for massages and/or body treatments or we can provide you with disposable undergarments at your request.  We recommend open-toed sandals when receiving pedicure services, loose fitting clothing for Airbrush Spray Tanning and button-down shirts for Bridal Hair, Special Occasion Hair and/or Updos.

IS IT CUSTOMARY TO LEAVE GRATUITY?

Gratuity is not mandatory; however, it is always appreciated and can be added to any Azana Gift Card or Spa Package purchase, deducted from your gift card and/or added to your credit card transaction.  Azana Spa Packages are the ultimate gift for any occasion and are always well received.  For you convenience, we list optional gratuity add-ons under all Spa Package listings.

CAN I BRING A GROUP OF FRIENDS IN FOR SERVICES?

We specialize in groups!  Bachelor and bachelorette parties, baby showers, birthdays, engagements, anniversaries, corporate employee appreciation, and holiday parties … the list is endless!  Groups of 4 or more should schedule appointments well in advance to ensure optimal service requests and time availability.  Please contact our VIP Concierge at 262.784.4700 or Concierge.AzanaSpa@gmail.com  to coordinate your group.

PURCHASE 5 SERVICES VALUED AT $45 OR MORE AND RECEIVE 1 FREE

Service credit will be put on an Azana Salon and Spa Gift Card.  That gift card is necessary for redemption of your 5 services purchased and for the one service received free.

BOOK ONLINE, PURCHASE PRODUCTS AND PRINT CERTIFICATES ONLINE!

CERTIFICATES/CARDS DISCLAIMER

The “CERTIFICATE/CARD” contains value which may only be used to purchase goods and services (except other “CERTIFICATE/CARDS”) at Azana Salon and Spa.  Each time the “CERTIFICATE/CARDS” is used, the value of the purchase will be deducted.  The “CERTIFICATE/CARDS” cannot be used to obtain cash and the unused value cannot be redeemed for cash.  Azana Salon and Spa is not responsible for lost, stolen or damaged “CERTIFICATE/CARDS” or any unauthorized use.  Azana Salon and Spa “CERTIFICATE/CARDS” expire one year from the date of purchase and are not reloadable. Azana Salon and Spa Loyalty and Promotional “CERTIFICATE/CARDS” in which added value is obtained are subject to the above restrictions.

CHECK IN

In our continued effort to provide 5 star service and to minimize wait times at the front desk due to staffing shortages, please check in at the iPad at the front entrance. Your service provider will be notified immediately of your arrival. If you are receiving Spa Services, please continue upstairs to the Relaxation Room. If you are receiving Salon Services, please wait in the first floor Waiting Room.

AZANA SALON AND SPA SUITES

Are Azana Professionals that have chosen to operate their own businesses within Azana Salon and Spa. Same Azana Professionals. Same Azana Standard.

BOOK APPOINTMENTS ONLINE

In our continued effort to provide 5 star service, due to staffing shortages, we recommend that you book appointments online.

CUSTOM MEMBERSHIPS AVAILABLE

Contact our VIP Concierge for more information at 262.784.4700 or Concierge.AzanaSpa@gmail.com to discuss your Custom VIP Membership.