Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation at the conclusion of your service or at least two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments. When making your reservation, you may be asked to provide a credit card to guarantee your reservation.
Lateness will decrease your reserved appointment time as Service Providers have guests before and after. If you are over 15 minutes late, we may need to reschedule your appointment. Lateness and/or rescheduling your appointment does not exempt you from your payment obligation.
CANCELLATION AND LATENESS POLICY-At Azana Salon and Spa, we aim to provide unparalleled service, so please be on time to enjoy the full length of your service. In an effort to respect everyone’s time and busy schedules, including clients with appointments scheduled after yours, late arrivals can use their remaining time to enjoy their service or reschedule for another day. However, a reschedule for a late arrival is treated as a no-show and the cost of the service still applies and must be paid. Please try to avoid stress in your life and allow ample time to arrive and relax.
In addition, Azana Salon and Spa also requires a minimum of 24 hours when cancelling an appointment(s), so that we may have ample time to offer that appointment(s) to another client. Cancellations made less than 24 hours in advance will result in a fee equal to 50% of the full charge of the scheduled service(s). Azana Salon and Spa DOES NOT accept cancellations through email, Facebook or text. If the credit card on file declines, you will receive an invoice via email that must be paid within 48 hours. Lastly, if the cancellation is made within 2 hours of the scheduled service(s), it is considered a no-show (please see fees associated with no-shows below). NO EXCEPTIONS.
NO SHOW POLICY-A NO SHOW is defined as a missed appointment (no call/no show), an attempt to cancel an appointment within 4 hours of the scheduled service time or arriving more than 15 minutes after your scheduled time. A NO SHOW will result in a fee equal to the full charge of the scheduled service(s). Your credit card on file will be charged a fee equal to the cost of the service(s) scheduled that day. If the credit card on file declines, you will receive an invoice via email that must be paid within 48 hours. NO other bookings at Azana Salon and Spa will be allowed until the fee is paid.
In addition, if an appointment(s) is missed and payment is not made, all on-line appointment booking privileges will also be suspended. All appointments are confirmed via-email and/or text message.
As a courtesy, your appointment is confirmed by the scheduling system that will send out an email and/or text reminder of your appointment 72 hours prior to your appointment. Cancellations or changes to appointments can not be done via text. Please call 262.784.4700 to cancel or change your appointment. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation or no-show fees.
Dress comfortably. Robes and sandals, locker rooms equipped with electronic lockers, showers and other amenities are at your disposal. We suggest that you do not wear jewelry and that you leave valuables at home as we can not be held responsible for any lost or stolen personal items and items left in robe pockets. It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.
Please inform our Service Coordinators, when making your reservation, if you have high blood pressure, allergies, other physical ailments, disabilities or if you are pregnant, so we can assist you in selecting the most appropriate treatment(s). In addition, if you require the elevator for accessing the 2nd floor spa with ease, please advise us at the time of reservation so we can make your experience as enjoyable and seamless as possible.
A standing appointment is a convenient service that guarantees the day, time, and service provider of your choice, every time you visit. This is the most consistent way to look and feel your best. To schedule your standing appointment, please call our Concierge Directors, Tay and Peyton at 262.784.4700 or email Tay.AzanaSpa@gmail.com or Peyton.AzanaSpa@gmail.com
Unused/Unopened products may be exchanged fornew products at equal or less value, within 14 days from purchase. Once a product has been opened it can not be returned.
To maintain our peaceful atmosphere, we ask that you silence your cell phone or pager while receiving services at Azana Salon and Spa.
We kindly request that children, under the age of 5, be left in the care of a loving adult while you enjoy your Azana Salon and Spa appointment(s) unless they are scheduled for a service.
Gratuity is not included in our service prices. For your convenience, we accept gratuity payment in the form of credit and debit cards at the time of checkout with the addition of a small convenience charge to cover the credit and debit card processing fees. To avoid convenience charges, please consider bringing cash for gratuity. Gratuity is placed in an Azana Salon and Spa Gratuity Envelope and placed securely, by you, in your Service Provider(s) Locked Gratuity Mailbox.
AZANA SALON AND SPA CARDS AND CERTIFICATES
AZANA CARDS AND AZANA PURCHASE AND PRINT CERTIFICATES may be used for Azana Salon and Spa services and products. They are non-refundable and not redeemable for cash. Azana Salon and Spa is not responsible for any CARD and/or CERTIFICATE that is misplaced, lost or stolen. Azana Salon and Spa CARDS and CERTIFICATES expire one year from the date of purchase. Purchase and Print Azana Salon and Spa Certificates online at www.azanaspa.com.
Cash, Visa, MasterCard, American Express, Discover and Azana Cards and Azana Purchase and Print Certificates are accepted for payment. Personal checks are not accepted. Payment is DUE IN FULL at time of service regardless of Azana Card(s) or Azana Purchase and Print Certificate(s) status or implied value.
*Prices and policies are subject to change without notice.
**Prices may be different than those listed on the website.
FOLLOW US ON INSTAGRAM, FACEBOOK, AND GOOGLE. BOOK ONLINE AND PURCHASE AND PRINT AZANA CERTIFICATES AT www.azanaspa.com