Policies

CANCELLATIONS
If you need to cancel  or change your appointment, out of consideration of other guests and our team members, please do so 48 hours prior to your scheduled service. Same day cancellations will be charged 50% of total appointment(s) value.

NO SHOW POLICY
Guests who do not call or do not arrive, will be charged a no-show fee of 100%  of the appointment(s) value.

CONFIRMATION POLICY
As a courtesy, your appointment is confirmed by the scheduling system, it will send out an email and/or text reminder of your appointment 72 hours prior to your appointment. If we don’t receive a confirmation response, we will call your phone number on file 48 hours before your appointment. If the scheduling system or phone call, is unable to reach you, please understand that it is your responsibility to remember your  appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation or no-show fees.

CHILDREN
Azana Salon and Spa is a quiet refuge for adults.  Children under the age of 10 are not permitted in our upstairs spa area.  We welcome all children 3 and older to enjoy salon services.  However, for our client’s comfort, we respectfully request that any child under the age of 3 and not having services be left in the care of a loving adult.

GIFT CARDS
Gift cards may be used for salon and spa services, products, and gratuity.  They are non-refundable and not redeemable for cash.  Azana Salon and Spa is not responsible for any gift card that is misplaced or stolen.  Gift cards expire 5 years from the date of purchase.  Purchase and Print Gift Certificates online.

PRODUCT RETURNS
Any unused product may be returned within 14 days of purchase for an in-salon credit.  Once a product has been opened, it cannot be returned.

GRATUITIES
Gratuity is not mandatory; however, it is always appreciated and can be added to any Azana Gift Card or Spa Package purchase, deducted from your gift card and/or added to your credit card transaction.  Azana Spa Packages are the ultimate gift for any occasion and are always well received.  For you convenience, we list optional gratuity add-ons under all Spa Package listings.

CELLULAR PHONES
To maintain a serene environment, we kindly request that all cellular phones be silenced.

PAYMENT
Cash, Visa, MasterCard, American Express, Discover and Azana Gift Cards are accepted for payment.  Personal checks are not accepted.

PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SHIPPING POLICY
All items will ship within 2 business days of the order being placed.  Items will ship via UPS Ground.

*Prices and policies are subject to change without notice
**Prices may be different than those on the website or in the brochure

FOLLOW US ON INSTAGRAM, FACEBOOK, TWITTER, GOOGLE AND PINTEREST.  BOOK ONLINE, PURCHASE PRODUCTS AND PRINT GIFT CERTIFICATES AT www.azanaspa.com